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Atlantic understands that sometimes it is difficult to arrive at a timely solution when dealing with a manufacturer's help desk. They don't have intimate details of your network, and their support stops at their products. Atlantic now offers a support overlay program where we field your initial support request and offer assistance. When the manufacturer needs to be engaged for help, we will assist with the process and insulate you from the bureaucracies of a multi-tiered support model.
Atlantic's Support Aware offers a safety net to wrap around your already contracted manufacturer support. Call us with your issues and we'll help get you to the best solution. Most of the time, we get there without involving the manufactuer - but when we can't, we'll help broker the issue with the manufacturer's help desk and insulate you from the spanking machine that will likely ensue.
No Finger Pointing - Atlantic has no agenda except to get to a solution. That means we'll help arrive at a solution regardless of where the ultimate fault lies -- whether it's the point product we are supporting, or something that works (or doesn't work!) around it.
We Know You - As a customer of Atlantic we already know a lot about your network. When you call a manufacturer, it's like you are being introduced for the first time -- every time! Atlantic can cut past the get to know you phase and get the root of the problem.
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Support Aware
